Refund policy

Evidence Packs and Tribunal Bundles

If your report has a material error, is missing decisions it should include, or fails to download, email hello@benchmere.co.uk within 14 days of purchase. We will correct and resend it, or refund you in full if we cannot.

If there are no published decisions within the search radius of your property, we tell you before you pay. If that check fails and the report contains no decisions, we refund you in full.

Because reports are digital content supplied immediately, we do not otherwise offer refunds once a report has been delivered. This does not affect your statutory rights.

Benchmere for Agents

Cancel at any time by emailing hello@benchmere.co.uk. Your subscription ends at the end of the current billing month and you will not be charged again. We do not refund part months, except where the service was unavailable for a significant period because of a fault on our side.

How refunds are paid

Refunds go back to the card used to pay, within 5 working days of approval. Your bank may take a few more days to show it.